Refund Policy

1. Overview

Aurone Labs provides digital software products and services accessed through a points-based usage system. As our products are delivered digitally and consumed instantly upon use, refund eligibility differs from physical goods. This policy outlines the conditions under which refunds may or may not be granted.

2. Non-Refundable Items

The following purchases are non-returnable and non-refundable:

• Purchased Points: All point purchases are final. Once points have been credited to your account, they cannot be exchanged for cash, transferred to another account, or refunded under any circumstances.
• Consumed Points: Points that have been used to access features or services across any of our products (Stock Radar, iSigner, MockSphere, or VizLife) are non-refundable.
• Free-tier Points: Complimentary points issued upon account creation or through the referral programme are not eligible for refund or cash exchange.
• Referral Bonus Points: Points earned through our referral programme are non-transferable and non-refundable.

3. Subscription Refunds

For monthly subscription plans (Plus and Pro):

• You may cancel your subscription at any time. However, no partial refunds will be issued for the remaining days of the current billing period.
• Upon cancellation, you retain access to your subscription benefits and remaining points until the end of the current billing cycle.
• Refund requests for subscriptions must be submitted within 7 days of the billing date. Requests made after this window will not be considered.
• If a refund is approved for a subscription charge, any points allocated as part of that billing cycle will be deducted from your account. If those points have already been consumed, the refund amount will be reduced accordingly.

4. Billing Errors & Duplicate Charges

In the event of a billing error, duplicate charge, or unauthorized transaction, please contact our support team within 14 days of the charge at support@auronelabs.org or call us at +94 70 128 0719. We will investigate the issue and, if confirmed, initiate a refund to your original method of payment.

5. Service Disruptions

If you experience a significant and prolonged service disruption that prevents you from using purchased points or subscription benefits, you may be eligible for a partial refund or point credit at our discretion. Please contact our support team with details of the disruption, including dates and the specific products affected.

6. How Refunds Are Processed

If a refund is approved:

• Refunds will be initiated to your original method of payment.
• Refunds will be processed within 7–10 business days after approval. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
• The refund amount will exclude any payment processing fees incurred during the original transaction, where applicable.

7. Late or Missing Refunds

If you haven't received an approved refund within the expected timeframe, first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact our support team at support@auronelabs.org.

8. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.